All of our products are pre owned, vintage or antique unless otherwise stated and by their very nature are not in a ‘new’ condition. They are however meticulously described and certainly in a re-saleable condition that will allow them to be worn with due consideration for stones, settings and suitability for the occasion. They are not backed by a manufacturer’s warranty. If you have any queries about a specific item then please contact us prior to purchase.
Money Back Guarantee. As per the ‘Consumer Contracts Regulations’ you have the right when buying online to return an item, and the regulations are thoroughly met by our returns policy (see returns and refunds page in the footer).
Please contact us if you are considering purchasing a gift that will take you out of this returns timescale so we can advise per individual stock item on our policy if it is certain your 14 days to notify of a return will expire. Please note; as we sell on commission for clients who we need to pay out we do not offer an extended returns policy for a refund over the Christmas period but will certainly offer a full credit note, please contact us if this applies to you. We will always try to be as accommodating as possible.
Misrepresentation: unless otherwise stated, any sizing and colour assessments attributed to diamonds and coloured gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount. Andessa will not consider the opinion of any other 3rd party other than a qualified and experienced gemologist or antique jewellery expert. Should you feel that your item has been misrepresented then please return the item within 7 days and Andessa will pay for an independent assessment to be carried out. If the item has been proven to be misrepresented you will receive a full refund including any postage costs.