At Andessa we want you to be totally in love with every purchase you make from us. Occasionally though, we understand that you may wish or need to return an item, so here are our terms and conditions:
- If you need to return an item please call us on 01900 824300 or email us on firstname.lastname@example.org to let us know of your intent to return, within 14 days of receipt of the item.
Our returns address is:
33 Main Street
- You are entitled to a 100% refund of the purchase price (excluding postage costs) as long as we receive the item back within 28 days.
- We strongly advise items are returned by Royal Mail special delivery or equivalent with the correct amount of insurance for your protection as no liability for loss or damage through return postage will be accepted.
- All returns are made at the customer’s expense, unless the item is damaged or incorrect (see below).
- The item must be in the same condition as when dispatched, in the original box, without any alterations, tampering or unauthorised testing or damage. Please also include a copy of your sales receipt.
- Refunds will be always be processed within 14 days and usually within 3 working days of receipt and inspection of the item and a confirmation email will be sent out to you to confirm completion of the return and refund.
- Unless an item is damaged / faulty or incorrect the initial postage fee will NOT be refunded.
- Every effort is made to be meticulous when we describe each item, however in the unlikely event that your purchase is DAMAGED / FAULTY OR INCORRECT please contact us on 01900 824300 within 24 hours of receipt.